ParkWiFi Broadband Services
INTERNET ACCESS SUBSCRIPTION AGREEMENT
TERMS OF USE (ACCEPTABLE USE POLICY)
Effective Date: March 1, 2006
ParkWiFi Broadband Services ("ParkWiFi") is an Internet access service provided by the City of St. Louis
Park, subject to the terms and conditions of this ParkWiFi Internet Access Subscription Agreement
Terms of Use ("Agreement"). This Agreement, the ParkWiFi Service Agreement, and ParkWiFi Privacy Policy
constitute the entire agreement between you (hereinafter "you" or "your" or "Customer," which includes
any person using your account) and ParkWiFi.
ParkWiFi reserves the right to change this Agreement at any time by posting changes online on the
ParkWiFi Web site at least 30 (thirty) days in advance of the effective date of any changes. You are
responsible for regularly reviewing information posted online in the "ParkWiFi Pricing" offering to
obtain timely notice of such changes. Your continued use of ParkWiFi 30 days after changes are posted
constitutes your acceptance and consent to this Agreement as modified by the posted changes.
This Agreement takes effect on the date on which you accept this Agreement and continues until your
ParkWiFi subscription is terminated either by you or by ParkWiFi pursuant to the terms hereof. You
remain obligated for all amounts then due ParkWiFi even after termination.
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ESSENTIALS OF YOUR SUBSCRIPTION
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1.1.
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You represent and warrant that you are at least 18 years of age and that you possess the legal right
and ability to enter into this Agreement and to use ParkWiFi in accordance with this Agreement.
You may terminate your ParkWiFi subscription at any time, with or without cause, upon notice to
ParkWiFi; provided that you are responsible for all charges, which have been incurred; and returned
your CPE (if leased), prior to your termination. ParkWiFi may terminate or suspend your ParkWiFi
subscription at any time, with or without cause, with or without notice. Your ParkWiFi subscription
is personal to you. You agree not to assign, transfer, resell or sublicense your rights as a
customer unless specifically allowed by this Agreement. You also agree not allow any inappropriate
use of ParkWiFi.
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1.2.
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ParkWiFi will not allow you to have additional customer accounts associated with your account. You
may allow other household members (including minors) or employees present at your place of business
to use your subscribed account by adding equipment (such as a router) to provide service to other
computers within the household or business, provided that you agree to pay all charges that are
incurred by yourself or others using your account. As between ParkWiFi and you, you are solely
responsible for all usage of your account, including any violations of this Agreement. Your
customer account will be terminated for violations of this Agreement by yourself or others
utilizing your account. You agree not to assign, transfer, resell, sublicense or otherwise
distribute your right or access to your account outside of your household.
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1.3.
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You acknowledge that some areas of the Internet may contain material that is unsuitable for
minors, and you agree to supervise usage by minors whom you permit to use your ParkWiFi account.
Parents may want to use a program capable of restricting access to unsuitable material on the
Internet or other services that may be available.
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1.4.
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You acknowledge and agree that the party being billed for your ParkWiFi subscription (that is, the
party who is responsible for the credit card or other payment account associated with your account)
has the right to terminate the customer account at any time, make changes to your customer account
information and to request and receive usage information related to such accounts.
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1.5.
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You agree to be bound by the terms of the ParkWiFi Service Agreement which may be amended from time
to time.
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PARKWIFI USAGE
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2.1.
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As a condition of your use of ParkWiFi, you warrant to ParkWiFi that you will not use ParkWiFi for
any purpose that is unlawful or prohibited by these terms, conditions, and notices. Any
unauthorized commercial use of ParkWiFi, or the resale of its services, is expressly prohibited.
You agree to abide by all applicable local, state, national and international laws and regulations.
You are solely responsible for all acts or omissions that occur under your account or password,
including the content of these transmissions through ParkWiFi. You may not modify, copy,
distribute, transmit, display, perform, reproduce, publish, license, create derivative works from,
transfer, or sell any information, software or services obtained from or through ParkWiFi
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2.2.
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You agree not to do any of the following while being connected to ParkWiFi:
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Use ParkWiFi or any of its related services in connection with surveys, contests, pyramid
schemes, chain letters, junk e-mail, spamming, or any duplicative or unsolicited messages to
parties with whom you have no prior relationship (commercial or otherwise).
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Send unsolicited e-mail or instant messages through third–party mail servers to relay your
message or hide the origination of your message or any other message to others.
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Use your e-;mail accounts in the text of unsolicited e-mail messages or Web sites as an address
to which customers, members, or other Internet users can respond.
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Mass-post, cross-post, or post off-topic messages to any newsgroup or bulletin board service.
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Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of
privacy and publicity) of others.
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Publish, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene,
indecent, or unlawful material or information.
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Harvest or otherwise collect information about others, including e-mail addresses, without their
consent.
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Create a false identity for the purpose of misleading others as to the identity of the sender
or the origin of a message.
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Transmit or upload any material that contains viruses, Trojan horses, worms, time bombs,
cancelbots, or any other harmful or deleterious programs.
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Transmit or upload any material that contains software or other material protected by
intellectual property laws, rights of privacy, or publicity or any other applicable law unless
you own or control the right thereto and have the legal right to do so or have received all
necessary consents.
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Interfere with or disrupt networks connected to ParkWiFi or violate the regulations, policies, or
procedures of such networks.
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Attempt to gain unauthorized access to ParkWiFi, other ParkWiFi accounts, or computer systems or
networks connected to ParkWiFi through password mining, hacking, or by any other means.
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Violate any applicable laws or regulations including, without limitation, laws regarding the
transmission of technical data or software exported from the United States.
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Interfere with another member's use and enjoyment of ParkWiFi or another individual's or entity's
use and enjoyment of similar services.
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View, intercept, or attempt to intercept e–mail or other private communications not
intended for you.
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Post messages to public message areas which violate any restriction in that area's charter
policy.
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2.3.
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Customer shall not allow unauthorized connections to ParkWiFi, unauthorized reselling of ParkWiFi,
or the solicitation of ParkWiFi customers to become customers to other online service providers in
competition with ParkWiFi, nor shall the customer make any unauthorized copies or duplications of
any ParkWiFi material, advertising, forms, brochures, pamphlets and the like in any medium which is
the property of ParkWiFi.
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2.4.
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Any customer attempting to harm or cause damage to ParkWiFi equipment in any way will be billed for
the repair and or replacement in its entirety to track the offending customer and repair damage, if
any, that the customer may have caused.
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2.5.
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Without limiting any of ParkWiFi's rights to terminate your ParkWiFi subscription as described
elsewhere in this Agreement and the ParkWiFi Service Agreement, ParkWiFi may, without notice,
terminate your ParkWiFi subscription for violation of any of the foregoing rules by any party
utilizing your customer account.
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2.6.
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ParkWiFi has no obligation to monitor anyone's use of ParkWiFi or retain the content of any user
session. However, ParkWiFi reserves the right at all times and without notice to delete any content
and to monitor, review, retain and/or disclose any content or other information in ParkWiFi's
possession, however obtained, about or related to you, your use of ParkWiFi or otherwise as ParkWiFi
deems necessary or useful to satisfy any applicable law, regulation, legal process, or governmental
request.
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2.7.
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When using ParkWiFi you are subject to all the rules specified by the services and Web sites you
visit. This includes other ParkWiFi services and Web sites as well as services and Web sites operated
by third parties. If another party reports that you have violated their rules, you agree that
ParkWiFi may take appropriate action just as if you had violated this Agreement.
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2.8.
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You must promptly notify ParkWiFi if you become aware of a potential breach of security, such as the
unauthorized disclosure or use of your ParkWiFi user name or password.
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2.9.
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Questions regarding acceptable use or to report violations of this policy should be sent to
abuse@ParkWiFi.com.
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CHARGES AND BILLING
For charges and billing, please refer to the terms and conditions contained in the ParkWiFi Service
Agreement and the ParkWiFi Service Offerings.
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OPERATION
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4.1.
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ParkWiFi reserves complete and sole discretion with respect to the operation of ParkWiFi. ParkWiFi
may, among other things: (a) take any action (legal and/or technical) that ParkWiFi deems
appropriate to prevent bulk e-mail from entering or leaving any ParkWiFi e-mail account; (b) delete
e-mail if it has not been accessed by you within a time established by ParkWiFi from time to time,
in its sole discretion; (c) not process e-mail or instant messages due to space limitations; (d) make
available to third parties information relating to ParkWiFi and its customers as allowed or required
by federal, state, and local data privacy laws; (e) automatically log off any accounts that are
inactive for an extended period of time, as determined by ParkWiFi; and, (f) withdraw, suspend,
change, or discontinue any functionality or feature of ParkWiFi. The amount of e-mail message storage
space per member may be limited; therefore some e-mail may not be processed due to space constraints.
You agree that ParkWiFi is not responsible or liable for the loss, deletion or failure to store or
accept messages or other information. The use of any software that would prohibit ParkWiFi's
automatic log off system or part thereof from performing as intended is prohibited.
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4.2.
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A ParkWiFi account shall not be used to run a server providing an information service over a
customer's Internet connection such as an FTP or WWW server or similar server unless said account has
and uses a static IP address issued by ParkWiFi. Although a ParkWiFi account allows unlimited monthly
access, to ensure the system is not abused and all customers have equal access, a connection may
automatically be disconnected after two (2) hours of idle connection or twenty-four (24) consecutive
hours of connectivity.
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4.3.
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ParkWiFi is firmly committed to maintaining appropriate data privacy; our data gathering and
dissemination are governed by state and federal laws, including the
Minnesota Government Data Practices Act,
Minnesota 2004 Statutes, Chapter 13 and Parkwifi's Privacy Policy.
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4.4.
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The ParkWiFi network is designed for typical computer users who seek wireless connectivity to the
Internet. Activity resulting in excessive or sustained bandwidth consumption may burden the network
and affect transfer speeds of other customers. To ensure equal Internet access for all, customers may
experience some temporary bandwidth limitations at the sole discretion of ParkWiFi. All Basic and
Deluxe Service customers will receive up to prescribed standard speeds or higher. Customers
who exceed threshold limits will experience temporary bandwidth limitations and receive
restricted speeds for a period of at least one hour or until measure consumption drops below
the threshold.
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4.4.1
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Basic standard speed: 1 Mbps upload/download.
Basic threshold limit: Over a two (2) hour period, the customer should not exceed 420 Mb downstream
or 420 Mb upstream.
Basic restricted speed: 100 Kbps upload/500 Kbps download.
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4.4.2
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Deluxe standard speed: 2.5 Mbps upload/download.
Basic threshold limit: Over a two (2) hour period, the customer should not exceed 1,200 Mb
downstream or 1,200 Mb upstream.
Basic restricted speed: 100 Kbps upload/500 Kbps download.
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POSTING TO PARKWIFI
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5.1.
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ParkWiFi does not claim ownership of the materials you provide to ParkWiFi (including feedback and
suggestions) or post, upload, input, or submit to any ParkWiFi Web site or its associated services
(each a "Submission" and collectively called "Submissions"). However, by posting, uploading,
inputting, providing, or submitting your Submission, you are granting ParkWiFi, its affiliated
companies and necessary sub-licensees permission to use your Submission in connection with the
operation of their Internet businesses including, without limitation, the rights to: copy, distribute,
transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your
Submission; and to publish your name in connection with your Submission. No compensation will be paid
with respect to the use of your Submission, as provided herein. ParkWiFi is under no obligation to
post or use any Submission you may provide and ParkWiFi may remove any Submission at any time, in its
sole discretion. By posting, uploading, inputting, providing, or submitting your Submission, you
warrant and represent that you own or otherwise control all of the rights to your Submission, as
described in this section including, without limitation, all the legal rights necessary for you to
provide, post, upload, input, or submit the Submissions.
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TECHNICAL SUPPORT
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6.1.
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ParkWiFi offers free telephone and e-mail support to assist customers with the setup and configuration
of ParkWiFi Internet accounts.
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6.2.
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ParkWiFi offers onsite technical support to assist customers with the setup and configuration of
ParkWiFi Internet accounts at a cost established by ParkWiFi.
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6.3.
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ParkWiFi's telephone-based technical support is to be used when a customer requires assistance with
problems involving the process establishing an Internet connection, as well as with problems
concerning the sending and receiving of Internet e-mail. ParkWiFi telephone-based technical support
is not to be used for other applications, including but not limited to, questions regarding writing or
setting up WWW pages, nor for assistance on how to use any operating system (e.g.,Windows, MacOS, or
Unix).
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6.4.
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ParkWiFi customers may also receive e–mail–based technical support from
support@ParkWiFi.com. E-mail messages are answered
based on priority and most messages will be responded to by the next business day after receipt.
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6.5.
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Support is not available by visiting ParkWiFi's administrative offices. ParkWiFi does not offer
technical support for Internet connections to other Internet providers or customers, or any other
problem not related to our ParkWiFi connection to the Internet. ParkWiFi technical support is unable
to provide support for "alpha", "beta" or pre-release software. ParkWiFi technical support is only
able to provide technical support for products or services sold directly by ParkWiFi.
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6.6.
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ParkWiFi is not responsible for the performance of services provided by organizations outside of
ParkWiFi including the speed of Internet connections not owned or operated by ParkWiFi, or the
operation or reliability of any Internet server or computer not owned or operated by ParkWiFi.
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LINKS TO THIRD PARTY SITES
The links included within ParkWiFi and/or its related Web sites may let you leave ParkWiFi and visit
third party sites (linked sites). The linked sites are not under the control of ParkWiFi and ParkWiFi is
not responsible for the contents of any linked site or any link contained in a linked site, or any
changes or updates to such sites. ParkWiFi is not responsible for Web casting or any other form of
transmission received from any linked site. ParkWiFi is providing these links to you only as a
convenience, and the inclusion of any link does not imply endorsement by ParkWiFi of the site or any
association with their operators. You are responsible for viewing and abiding by the privacy statements
and terms of use posted at the linked sites. Any dealings with third parties (including advertisers)
included within ParkWiFi or participation in promotions, including the purchase of, delivery of and
the payment for goods and services, and any other terms, conditions, warranties or representations
associated with such dealings or promotions are solely between you and the advertiser or other third
party. ParkWiFi shall not be responsible or liable for any part of any such dealings or promotions.
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DISCLAIMER/LIMITATION OF LIABILITY
You specifically agree that ParkWiFi shall not be responsible for unauthorized access to or alteration of
your transmissions or data, any material or data sent or received or not sent or received, or any
transactions entered into through or using ParkWiFi. You specifically agree that ParkWiFi is not
responsible or liable for any act or omission of any third party including but not limited to any
threatening, defamatory, obscene, offensive, or illegal content or conduct of any other party or any
infringement of another's rights, including intellectual property rights. You specifically agree that
ParkWiFi is not responsible for any content sent using and/or included in ParkWiFi by you or any third
party. Your use of ParkWiFi, all ParkWiFi software, equipment or software provided by ParkWiFi or its
designated service providers, and ParkWiFi services (including installation services) is at your own
risk. ParkWiFi, its resellers, distributors, service providers, and/or suppliers make no representations
about the suitability, reliability, usability, availability, timeliness, and accuracy of ParkWiFi for any
purpose. ParkWiFi, its resellers, distributors, service providers and/or suppliers do not warrant that
access to or use of ParkWiFi will be uninterrupted or error free, that customers will be able to access
ParkWiFi at any time or in any geographic area, or that ParkWiFi, ParkWiFi software, services or related
equipment will meet any particular criteria of performance or quality. PARKWIFI, ITS RESELLERS,
DISTRIBUTORS, SERVICE PROVIDERS AND/OR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH
REGARD TO PARKWIFI AND ALL RELATED SERVICES, SOFTWARE AND EQUIPMENT, INCLUDING WITHOUT LIMITATION,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY OR
COMPLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF LACK OF VIRUSES, AND LACK OF NEGLIGENCE
AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, TITLE, AND NON-INFRINGEMENT. In no event
shall ParkWiFi, its resellers, distributors, service providers and/or suppliers be liable for any
indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever, including,
without limitation, damages for loss of use, data, or profits, arising out of or in any way connected
with the use or performance of ParkWiFi any ParkWiFi software, ParkWiFi services (including installation
services), related equipment or related Web sites, with the delay or inability to use ParkWiFi, any
ParkWiFi software, related equipment or related Web sites, the provision of or failure to provide
services (including installation services), lost, damaged, or destroyed e-mail or the failure to deliver
any e-mail, or for any information, software, products, services and related graphics obtained through
ParkWiFi, or otherwise arising out of the use of ParkWiFi, whether based on contract, tort, negligence,
strict liability or otherwise, even if ParkWiFi or any of its suppliers has been advised of the
possibility of damages. ParkWiFi's liability to you for breach of this agreement is limited to the amount
actually paid by you to ParkWiFi for access to and use of ParkWiFi. You hereby release ParkWiFi from any
and all obligations, liabilities, and claims in excess of this limitation. Because some
states/jurisdictions do not allow the exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you. IF YOU ARE DISSATISFIED WITH ANY PORTION
OF PARKWIFI, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO NOT SIGN UP FOR A
PARKWIFI ACCOUNT OR TO TERMINATE YOUR PARKWIFI ACCOUNT.
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INDEMNIFICATION
You agree to indemnify and hold ParkWiFi, its parents, subsidiaries, customers, affiliates, officers and
employees, harmless from any claim, demand, or damage, including costs and reasonable attorneys' fees,
asserted by any third party due to or arising out of your use of or conduct on ParkWiFi. ParkWiFi will
notify you within a reasonable period of time of any claim for which ParkWiFi seeks indemnification and
will afford you the opportunity to participate in the defense of such claim, provided that your
participation will not be conducted in a manner prejudicial to ParkWiFi's interests, as reasonably
determined by ParkWiFi. ParkWiFi will select its legal counsel for defense of any claim.
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NOTICES
Notices given by ParkWiFi to you may be given by e-mail via ParkWiFi, by a general posting on ParkWiFi,
or by postal mail. Notices given by you to ParkWiFi must be given by e-mail via ParkWiFi and addressed
as set forth in ParkWiFi's support area, or by postal mail. Notices to ParkWiFi by postal mail must be
sent to ParkWiFi, P.O. Box 581427, Minneapolis, MN 55458-1427.
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SPAM
ParkWiFi may immediately terminate any customer account that it determines, in its sole discretion, is
transmitting or is otherwise connected with any "spam" or other unsolicited bulk e-mail. ParkWiFi may, in
its sole discretion pursue actual damages or if actual damages cannot be reasonably calculated in
ParkWiFi's opinion, you agree to pay ParkWiFi liquidated damages of five dollars (U.S. $5.00) for each
piece of "spam" or unsolicited bulk e-mail transmitted from or otherwise connected with your account. You
agree that ParkWiFi may charge such damages to your Designated Account as specified by you for payment of
ParkWiFi charges and that the amount of $5.00 for each piece of spam or unsolicited bulk e-mail
transmitted represents a reasonable estimate of damages.
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GENERAL
Except where prohibited by applicable law, this Agreement is governed by the laws of the State of
Minnesota, and you consent to the exclusive jurisdiction and venue of courts in Hennepin County,
Minnesota for all disputes arising out of or relating to your use of ParkWiFi or your ParkWiFi
subscription. Use of ParkWiFi is unauthorized in any jurisdiction that does not give effect to all
provisions of these terms and conditions of this Agreement including, without limitation, this paragraph.
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CHANGES AND AMENDMENTS
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ParkWiFi reserves the right to change this Agreement at any time by posting changes online on
the ParkWiFi Web site at least thirty (30) days in advance of the effective date of any changes.
You are responsible for regularly reviewing information posted online to obtain timely notice
of such changes. Your continued use of ParkWiFi thirty (30) days after changes are posted
constitutes your acceptance and consent to this Agreement as modified by the posted changes.
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